Frequently Asked Questions
Shipping
How long does shipping take?
Standard shipping typically takes 5-7 business days within
the United States. Expedited shipping options are available at checkout for
faster delivery.
How can I track my order?
Once your order ships, you'll receive a confirmation email
with a tracking number. You can use this to monitor your package's progress.
What are the shipping costs?
Shipping costs are calculated based on your location and the
weight of your order. Discount and Free shipping options are available on
orders over $50 shipped within the US.
Do you ship internationally?
Yes, we ship to select international destinations (i.e. Canada) . Shipping times vary by location, typically 10-21 business days. International shipping costs are
calculated at checkout.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for a full
refund. Items must be unused, in original condition, and in original packaging.
How do I start a return?
Contact our customer service team with your order number to
initiate a return. We'll provide you with a return shipping label and
instructions.
Can I exchange an item?
Yes! If you'd like to exchange an item for a different size
or color, please contact us and we'll be happy to help arrange an exchange.
When will I receive my refund?
Refunds are processed within 5-7 business days after we
receive your returned item. The refund will be issued to your original payment
method.
Product Care
How should I care for my products?
Care instructions vary by product. Please check the product
description or care label for specific guidance. Generally, we recommend gentle
handling and following any washing or cleaning instructions provided.
Are your products machine washable?
Many of our products are machine washable. Always check the
care label first. When machine washing, use cold water and a gentle cycle, and
air dry when possible to maintain quality.
How do I remove stains?
For best results, treat stains immediately with a gentle
stain remover. Avoid harsh chemicals that may damage the fabric or material.
Test any cleaning solution on a small, inconspicuous area first.
How can I extend the life of my products?
Store products in a cool, dry place away from direct
sunlight. Follow care instructions carefully, and avoid over-washing when
possible. Proper storage and gentle handling will help maintain quality over
time.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American
Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay for a fast and
secure checkout experience.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to
protect your payment information. We never store your complete credit card
details on our servers.
Do you offer payment plans or installments?
Yes! Shop Pay Installments allows you to split your purchase
into flexible payments with no hidden fees. This option is available at
checkout for eligible orders.
Can I use a gift card?
Yes, gift cards like Visa and Mastercard can be applied at checkout. If you have a
gift card code, enter it in the discount code field during checkout.
Orders & Account
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact
us immediately. We'll do our best to accommodate your request, but once an
order has shipped, we cannot make changes.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an
account allows you to track orders, save addresses, and access your order
history easily.
I didn't receive an order confirmation. What should I do?
Check your spam or junk folder first. If you still don't see
it, contact us with your email address and we'll resend your confirmation or
verify your order status.
Do you accept bulk or wholesale orders?
No. We do not accept bulk and wholesale orders at this time.
Product Information
How do I find the right size?
Each product page includes detailed sizing information. If
you're unsure, feel free to contact us for personalized sizing assistance.
What materials are your products made from?
Material information is listed on each product page. We're
committed to quality and provide detailed descriptions of all materials used in
our products.
Can I customize or personalize products?
Customization options vary by product. Check individual
product pages for available personalization options, or contact us to discuss
custom requests.
How do I know if an item is in stock?
Stock availability is shown on each product page. If an item
is out of stock, you can sign up for email notifications when it becomes
available again.
Bundles & Packages
What are product bundles?
Our bundles are curated collections of complementary
products offered at a special price. They're a great way to save money while
getting everything you need.
Can I customize what's in a bundle?
Bundle contents are pre-selected to ensure the best value
and product compatibility. However, you can always purchase individual items
separately if you prefer to mix and match.
Do bundles qualify for additional discounts?
Bundles are already discounted from regular pricing. Most promotional
codes cannot be combined with bundle pricing, but check the specific promotion
terms for details.
Can I return part of a bundle?
Bundles must be returned as a complete set to receive a full
refund. Partial returns of bundle items are not accepted.
Contact & Support
How can I contact customer service?
You can reach us via email, phone, or through the contact form on our
website. We're here to help with any questions or concerns you may have.
What are your customer service hours?
Our customer service team is available Monday through Friday, 9 AM to 6
PM EST. We respond to all inquiries within 24 hours during business days.
How quickly will I receive a response?
We aim to respond to all inquiries within 24 hours during
business days. During peak seasons, response times may be slightly longer, but
we'll get back to you as soon as possible.
Privacy & Policies
How do you protect my personal information?
We take your privacy seriously. Your personal information is encrypted
and stored securely. We never sell or share your data with third parties
without your consent.
Can I unsubscribe from marketing emails?
Yes, you can unsubscribe at any time by clicking the
unsubscribe link at the bottom of any marketing email, or by updating your
preferences in your account settings.
Where can I read your full terms and policies?
Our complete Terms of Service, Privacy Policy, and Refund Policy are
available in the footer of our website. We encourage you to review them for
detailed information.
Technical Support
placing an order. What should I do?
Try clearing your browser cache and cookies, or use a
different browser. If the problem persists, contact our support team and we'll
help you complete your order.
Why can't I log into my account?
Make sure you're using the correct email address and
password. If you've forgotten your password, use the "Forgot
Password" link to reset it. Contact us if you continue to have issues.
The website isn't loading properly. What's wrong?
This could be a browser compatibility issue. Try updating
your browser to the latest version, clearing your cache, or accessing the site
from a different device. Contact us if problems continue.
Still Have Questions?
If you can't find the answer you're looking for, please
don't hesitate to contact us. We're here to help!